We aim for 100% happy customers. It could be that you are not pleased about some of our services or products. If this is the case please send your complaint by e-mail to our customer service via [email protected] In some instances we require the product returned to fully assess the complaint. We will respond within 14 days to your complaint. In case we need more time to handle your complaint, we will respond to you within 14 days with an expected timeline when you can expect a more extensive response. This webshop is certified by Stichting Webshop Keurmerk. If you do not agree with our complaint procedures you can always contact Stichting Webshop Keurmerk. If your complaint does not lead to a satisfactory solution you could contact the Geschillencommissie (disputes committee) (SGC).


Palmen Retail BV
Vaart NZ 66
9401 GP Assen
The Netherlands
+31(0) 592 331124

BTW nr. NL810219827B01
KvK nr. 04064590

[email protected]